Conflict and Burnout among Nursing Staff in the Long Term Care Setting

Kathleen Abrahamson, James G. Anderson, Marilyn M. Anderson, J.Jill Suitor and Karl Pillemer

International Conference on Health Sciences Simulation (ICHSS 2008)
Crowne Plaza Ottawa Hotel, Ottawa, Canada, April 14-17, 2008

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Summary

Burnout of nursing staff is a significant challenge to the delivery of quality long term care. Using a representative sample of nursing staff working within the nursing home setting, this research addresses the influence of conflict with residents’ families on the burnout experience of nursing staff. Through the use of computer simulation modeling we are able to assess the effect of conflict between nurses and families over time. Findings indicate that conflict increases both burnout and dissatisfaction. The burnout experience peaks with initial conflict, then levels off as conflict continues. Because burnout tends to be highest in the early career cycle of nurses, the finding that initial conflicts have the greatest influence on burnout contributes to the understanding and possible prevention of nursing burnout.

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